Frequently Asked Questions

Where did you get your subscription?

§

I no longer want to pay for this app. How do I cancel my subscription?

IOS 12.1.4 OR ABOVE

If you use a recent version of iOS (12.1.4 or above), follow these steps to cancel your subscription:

  • Open the App Store and select the app
  • Tap the profile icon in the top-right corner
  • Tap Manage Subscriptions
  • Tap the subscription you intend to cancel

IOS 12.1.2 OR BELOW

If you use an older version of iOS (12.1.4 or below), follow these steps to cancel your subscription:

  • First, go to your phone settings, then iTunes & App Store
  • At the top of the screen, find your Apple ID, then tap View Apple ID
  • Tap Subscriptions
  • Tap the subscription you intend to cancel

Please be aware that we can’t cancel or modify a subscription on your behalf. Apple manages your subscriptions and payments. Therefore, any changes you wish to make must be done so in the manner described above.

If you set up your plan on our website and THEN downloaded the app from the App Store, you’re welcome to follow these steps:

  1. Visit the Manage Your Subscription page.
  2. Login with the email you used to start your subscription.
  3. Check your inbox—you'll receive a unique, temporary link to manage your subscription.
  4. Click on the link to easily update the status of your subscription and/or change your preferred payment methods.
§

My subscription isn't listed on my subscriptions page. What should I do?

If you can’t find your subscription in your iOS device’s Settings, you've probably set up your subscription on our website.

Don’t worry, you can still easily stop your subscription by following these steps:

  1. Visit the Manage Your Subscription page.
  2. Login with the email you used to start your subscription.
  3. Check your inbox—you'll receive a unique, temporary link to manage your subscription.
  4. Click on the link to easily update the status of your subscription and/or change your preferred payment methods.
§

How do I request a refund?

We’re sorry to hear that you weren’t satisfied with our app. To request a refund, you need to go to this page and log in with your Apple ID. To learn more, please go here.

Please be aware that we can’t do this on your behalf. Apple manages your subscriptions and payments, and is thus responsible for refunds. You need to follow the above process.

§

Can I try the app for free?

Yes, absolutely! We offer a free trial, which gives you complete access and functionality for a few days at no cost.

Be sure to cancel your subscription before the end of your free trial to avoid being charged, if you don’t want to start a full subscription. To do so, simply follow the steps at the following question: I no longer want to pay for this app. How do I cancel my subscription?

§

Can I pause my subscription and unpause it later?

Unfortunately not. There’s no way to pause a subscription without canceling it. To cancel your subscription, simply follow these instructions from Apple. We, of course, welcome you back anytime!

To avoid losing your progress, be sure not to uninstall the app. If you uninstall it, you’ll lose all your progress.

§

I want to change the exercises in a workout. How do I do this?

Simply follow these instructions:

  • Select the workout and note the list of exercises that appears on the bottom of the page
  • Tap the three-dot icon on the right side of the exercise you’d like to change
  • Select a replacement from the list of similar alternative exercises
§

I need to change the app’s language. How do I do so?

Where possible, the app automatically uses the same language as your smartphone. Where that’s not possible, it defaults to English. To change your device language or that of the app, follow these steps:

  • Open your device settings
  • Select 30 Day Fitness
  • Tap Language, then select your preferred option

This app supports English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Traditional Chinese, and Turkish. If you’d like to see a different language supported, please contact us and let us know!

§

How do I change the day of a workout within my weekly plan?

Simply follow these steps:

  • Go to the Plan section of the app
  • Tap the circle with three dots icon of the workout whose day you want to change
  • Tap Reschedule to Another Day
  • When you see an icon on the right, drag the workout to the desired day with your finger
  • Confirm by tapping the green check icon
§

My progress seems to have disappeared. What’s happening?

Oh no! Let’s see if we can salvage your progress. Make sure you don’t uninstall the app—doing so makes it impossible to retrieve it.

Please follow these simple steps:

  • Go to the App Store and download the latest version of the app, if you’re not already using it
  • Launch the app and press four fingers for about five seconds on the first screen
  • Tap Upload State Backup Info when it pops up
  • Copy the ID that appears and email it to us on 30dayfitness@bendingspoons.com
  • If you see a message saying that there’s no backup to restore, unfortunately we can’t retrieve your progress
§

How can I pause push notifications?

Simply do the following:

  • Open your device settings
  • Select Notifications
  • Tap the name of the app
  • Adjust the notifications as preferred

We’d love to know what we’re doing wrong—that’s how we make our app better for you! Please email us on 30dayfitness@bendingspoons.com.

§

I signed up for your email communications. How do I stop receiving them?

It’s simple to unsubscribe. Scroll to the bottom of an email from us and tap Unsubscribe. You’ll get an immediate confirmation.

Didn't find what you were looking for?

Contact Us
Try 30 Day Fitness Now!
See the fantastic results of the 30 Day Fitness Challenge on your own body.
Try for Free
Two screens of the 30 Day Fitness app.
Follow us on social media:
Bending Spoons S.p.A. © 2013-2021 - Corso Como 15, 20154, Milan, Italy - VAT 08931860962, REA number MI - 2056926, contributed capital €95,365.20 - We’re a PMI Innovativa (PMII).

Help Center - Terms & Conditions - Website Privacy and Cookie Policy